Backup And Support

Yorkshire Packaging Systems are second-to-none in our industry when it comes to back up and service, something we pride ourselves on.  To us, this is as important as the reliability of the equipment itself. We recognise that getting the correct support after you have invested in machinery that is going to be vital for your production for years to come is paramount. As such, we have the infrastructure in place to provide the fast and efficient backup that you are looking for.

  • Directly employed team of service engineers
  • UK-held spare parts
  • SafeContractor approved

We are always happy to provide direct contact numbers for all our engineers, so you can speak to someone as soon as possible should you have a technical problem. Considering 80% of all technical queries can be identified over the phone, having the ability to contact the engineer who installed your shrink wrapping equipment can reduce response times dramatically. When a phonecall isn’t enough, our team of engineers will attend your site to get any problem solved as soon and as smoothly as possible. We know that many machines are running beyond standard office times and so we also offer full weekend and evening cover from our service engineers. In over 95% of cases, we have an engineer on site within 24 hours – so you can relax!

Testimonials

‘Please pass my thanks to Glenn, George, Pat, Jake and the rest of your team for all the help and support once again. YPS prove themselves to support and help customers quickly and efficiently.’

Glenn Peters, Continuous Improvement Manager at M H Foods

‘I would also comment on your service engineers. It doesn’t matter who comes to provide the service, they are always on time, polite and efficient and get the job done with the minimum of fuss.’

Dave Howard, Engineering Manager at James Briggs

‘Delivery, installation and training were completed without any issues or negative impact to our business, indeed the installation took place at 05:00am after our night operation had finished.’

Scott Cumming, Service Delivery Manager at Dawson Media Direct

‘The service engineers you have are the best I have worked with as they are always on time, professional and know exactly what is needed.’

Alan P. Prior, Packaging & Facilities Manager at The British Gaskets Group

‘We would like to highlight that YPS offered us a very generous service contract included in the cost, invaluable since your engineers are some of the best and most professional that we have come across.’

Craig Gudgeon, Technical Manager at Alpha Feeds

Award winning support

We are the proud owners of two PPMA industry awards specifically related to our support and service; the Customer Service Award 2014 and Apprentice of the Year Award 2017. This is testament to the high level of back up and support we can offer to our customers and our dedication to maintain this high level into the future.

Spare parts

Spare parts for our machines are always readily available for fast delivery across the UK and Ireland. In our experience, we find that our customers may not always be entirely sure what spares they need. That’s why we supply documentation including recommended spares lists and machine manuals with every machine and why our dedicated team of service engineers offer over the phone support to easily help identify what is required to minimise your down time.
  • Spares for most brands of shrink wrapping machinery
  • Spares delivered daily from stock
  • All spare parts are kept on the shelf in the UK

Priority service contract

As well as a full warranty, we also offer as standard a priority preventative maintenance service contract free of charge with the sale of all machines, which is unique in our industry. Priority service customers are also eligible for a significant discount on all spares or additional service work. The Priority Service Contract scheme provides regular servicing of your machinery, ensuring that all parts are kept in excellent condition. The service includes reports and a breakdown of the current status of your shrink wrapper.

You will also receive:

Peace of mind

  • Planned and preventative maintenance means less downtime as machinery is kept in a better working condition.
  • Wealth of experience with over 40 years’ experience as a business.
  • Servicing carried out by a highly skilled team of dedicated service engineers.
  • Priority response in breakdown situations.
  • All spare parts are kept on the shelf in the UK.

Incredible value

  • Excellent value compared to the equivalent call out cost.
  • 15 per cent ongoing discount on all spares supplied.
  • Fixed cost however long the duration of the contract.
  • Protection against any inflation in service rates during the lifetime of your contract.

Total flexibility

  • Ability to use a service visit to cover a breakdown situation and still get the service carried out at the same time.
  • Servicing schedules to suit you, not the other way round.
  • Absolute flexibility with no time limits set.

If you are not currently a service contract customer and would like to learn more about this comprehensive level of cover for your shrink wrapping equipment, enquire with our friendly team today!

Frequently asked questions

There is no time limit on our service contracts which is what makes them such a valuable and useful feature of any customer’s maintenance programme. Essentially, once a service contract has been purchased, the customer benefits from fixed servicing rates for the lifetime of the contract, protecting against price increases and any market inflation that may occur over time. Customers can schedule in their service visits at their own leisure and as often as they feel is appropriate for their machine usage levels without worrying about a deadline on the service contract. Our service contract brochure, which explains the main features and benefits, can be downloaded below.

We have 5 directly employed service engineers covering the whole of the UK which provides enough flexibility and cover to cope with most scenarios.

Over 90% of the time we are able to be on site either the same day or the next, depending on time of day we are contacted and the distance.

We do not distinguish between new equipment and refurbished equipment in terms of backup and support. If it is supplied by us, with our name on it, then we support it fully. With this philosophy in mind, the typical warranty we offer on all new and refurbished equipment is a full twelve month parts and on site labour warranty along with an inclusive two visit service contract.