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Support & Service

Yorkshire Packaging Systems are second-to-none in our industry when it comes to back up and service, something we pride ourselves on.  To us, this is as important as the reliability of the equipment itself. We recognise that getting the correct support after you have invested in machinery that is going to be vital for your production for years to come is paramount. We have the infrastructure in place in terms of a directly employed team of service engineers and UK-held spare parts to provide the fast and efficient backup you are looking for. 

We are always happy to provide direct contact numbers for all our engineers, so you can speak to someone as soon as possible should you have a technical problem. Considering 80% of all technical queries can be identified over the phone, having the ability to contact the engineer who installed your shrink wrapping equipment can reduce response times dramatically.

When a phonecall isn't enough, our team of engineers will attend your site to get any problem solved as soon and as smoothly as possible!

If you have a question call us on 01924 441355 for our expert advice or Enquire Now

We are the proud owners of two PPMA industry awards specifically related to our support and service; the Customer Service Award 2014 and Apprentice of the Year Award 2017. This is testament to the high level of back up and support we can offer to our customers and our dedication to maintain this high level into the future.

We are aware that most machines are running beyond standard office times and so we offer full weekend and evening cover from our service engineers. In over 95% of cases, we have an engineer on site within 24 hours.

We also offer as standard a priority preventative maintenance service contract free of charge with the sales of all machines, which is unique in our industry. Priority service customers are also eligible for a significant discount on all spares or additional service work.

The Importance of Service and Support

As the UK’s leading shrink wrapping supplier, we have found that the importance of service and support within the industry, as well as the availability of UK-held spare parts, is something that is often overlooked by other companies in the sector.

As technology continues to improve, machines are becoming faster and faster in order to keep up with consumer demand. In keeping with this, we are able to supply a wide variety of high-speed side sealers, designed to work with high clarity polyolefin shrink films. One of the mid-range machines that we supply has the ability to wrap up to 130 packs per minute and we have found that fast response service and support is business critical and will continue to become more and more of a priority as technology continues to improve and faster machine speeds are required.

As you can probably imagine when using machines such as these, reducing downtime is crucial as for every minute that the equipment is down there are 130 packs missing from production. Just ten years ago, half of this speed would have been at the top end of the market, however faster machine speeds have meant that the industry has become more reliant on the output speed. This means that service and support is and continues to be the most important element for us when supplying machinery. The industry requires trustworthy, improved speed, reliable machinery coupled with first class backup and support, which we prioritise.


Testimonials

"We would like to highlight that YPS offered us a very generous service contract included in the cost, invaluable since your engineers are some of the best and most professional that we have come across."

Craig Gudgeon, Operations / Technical Manager at Alpha Feeds

"The service engineers you have are the best I have had to work with as they are always on time, professional and know exactly what is needed. "

Alan P. Prior, Packaging & Facilities Manager at The British Gaskets Group

"Delivery, installation and training were completed without any issues or negative impact to our business, indeed the installation took place at 05:00am after our night operation had finished."

Scott Cumming, Service Delivery Manager at Dawson Media Direct

"I would also comment on your service engineers. It doesn't matter who comes to provide the service, they are always on time, polite and efficient and get the job done with the minimum of fuss. "

Dave Howard, Engineering Manager, James Briggs

Enquire Today

01924 441355
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