We are the proud owners of two PPMA industry awards specifically related to our support and service; the Customer Service Award 2014 and Apprentice of the Year Award 2017. This is testament to the high level of back up and support we can offer to our customers and our dedication to maintain this high level into the future.
We are aware that most machines are running beyond standard office times and so we offer full weekend and evening cover from our service engineers. In over 95% of cases, we have an engineer on site within 24 hours.
We also offer as standard a priority preventative maintenance service contract free of charge with the sales of all machines, which is unique in our industry. Priority service customers are also eligible for a significant discount on all spares or additional service work.
The Importance of Service and Support
As the UK’s leading shrink wrapping supplier, we have found that the importance of service and support within the industry, as well as the availability of UK-held spare parts, is something that is often overlooked by other companies in the sector.
As technology continues to improve, machines are becoming faster and faster in order to keep up with consumer demand. In keeping with this, we are able to supply a wide variety of high-speed side sealers, designed to work with high clarity polyolefin shrink films. One of the mid-range machines that we supply has the ability to wrap up to 130 packs per minute and we have found that fast response service and support is business critical and will continue to become more and more of a priority as technology continues to improve and faster machine speeds are required.
As you can probably imagine when using machines such as these, reducing downtime is crucial as for every minute that the equipment is down there are 130 packs missing from production. Just ten years ago, half of this speed would have been at the top end of the market, however faster machine speeds have meant that the industry has become more reliant on the output speed. This means that service and support is and continues to be the most important element for us when supplying machinery. The industry requires trustworthy, improved speed, reliable machinery coupled with first class backup and support, which we prioritise.
"We would like to highlight that YPS offered us a very generous service contract included in the cost, invaluable since your engineers are some of the best and most professional that we have come across."
"The service engineers you have are the best I have had to work with as they are always on time, professional and know exactly what is needed. "
"Delivery, installation and training were completed without any issues or negative impact to our business, indeed the installation took place at 05:00am after our night operation had finished."
"I would also comment on your service engineers. It doesn't matter who comes to provide the service, they are always on time, polite and efficient and get the job done with the minimum of fuss. "